In 2026, the global shift to remote and hybrid work has increased demand for reliable virtual meeting solutions. Businesses worldwide are evaluating conference call services that combine audio, video, screen sharing, and collaboration tools while maintaining security and cost efficiency. A recent survey of the market identified nine prominent providers that offer a range of pricing tiers, participant limits, and feature sets tailored to different organizational needs.
Service Overview
The providers under review include Nextiva, Vast Conference, Dialpad, Cisco Webex, Zoom, Microsoft Teams, Jitsi, GoToMeeting, and Google Meet. Each platform offers distinct strengths, from unified communication ecosystems to open‑source flexibility. The following table summarizes key metrics:
| Service | Price (per user/month, billed annually) | Maximum participants | Primary strengths |
|---|---|---|---|
| Nextiva | $25 (Engage Plan) | 250 | Unlimited calling, business SMS, scalable architecture |
| Vast Conference | $35.19 (Professional Plan) | 250 | Cost‑effective for large calls, simple setup |
| Dialpad | $25 (Pro Plan) | 150 | AI‑powered features, CRM integration, mobile support |
| Cisco Webex | $14.50 (Webex Meet) | 200 | Enterprise‑grade security, collaboration tools, scalability |
| Zoom | $18.32 (Business) | 100 | User‑friendly, free plan available, reliable video |
| Microsoft Teams | $12.50 (Business Standard) | 300 | Integrated with Microsoft 365, affordable, live translation |
| Jitsi | Free | Unlimited (self‑hosted) | Open‑source, self‑hosting, customizable integration |
| GoToMeeting | $12 (Professional tier, per organizer) | 150 | HD video, recording, Smart Meeting Assistant |
| Google Meet | $7 (Basic plan) | 100 | Integrated with Google Workspace, AI captions, easy access |
Detailed Service Profiles
Nextiva
Nextiva provides a unified communication platform that bundles VoIP calling, video conferencing, and messaging. It offers AI‑driven features such as automated transcription and call summarization. The Engage Plan costs $25 per user per month and supports up to 250 participants. A core plan is available at $15 per user per month for smaller teams.
Vast Conference
Vast Conference focuses solely on audio and video conferencing without additional communication tools. Its Professional Plan is priced at $35.19 per user per month and allows up to 250 participants. The Essentials Plan, at $13.19 per user per month, supports 10 participants and is suitable for small‑scale meetings.
Dialpad
Dialpad offers cloud‑based calling and conferencing with real‑time AI transcription. The Pro Plan is $25 per user per month, limited to 150 participants per call. Dialpad also integrates with popular CRMs such as Salesforce and HubSpot.
Cisco Webex
Cisco Webex delivers enterprise‑grade security and collaboration tools. The Webex Meet plan is $14.50 per user per month and supports up to 200 participants. An Enterprise tier is available with up to 1,000 participants, priced on a custom basis.
Zoom
Zoom’s Business plan costs $18.32 per user per month and supports up to 100 participants. A free tier is available with limited features, including a 40‑minute meeting cap for up to 100 participants. Zoom is noted for its intuitive interface and reliable video performance.
Microsoft Teams
Microsoft Teams integrates with the Microsoft 365 suite. The Business Standard plan is $12.50 per user per month and allows up to 300 participants. Teams offers live translation and transcription, leveraging Microsoft’s AI capabilities.
Jitsi
Jitsi is an open‑source platform that can be self‑hosted. It is free to use, with unlimited participants when hosted on a private server. Users can join meetings directly from a web browser without registration.
GoToMeeting
GoToMeeting’s Professional tier is $12 per organizer per month, billed annually. It supports 150 participants and offers HD video, screen sharing, and a Smart Meeting Assistant that transcribes and highlights key points.
Google Meet
Google Meet integrates with Google Workspace. The Basic plan is $7 per user per month and supports up to 100 participants. Higher tiers increase participant limits to 500 or 1,000 at custom pricing.
Key Features and Common Requirements
Across the surveyed platforms, several features are consistently highlighted as essential for effective conference calling:
- Screen sharing and real‑time collaboration tools.
- Recording and automated transcription to support documentation.
- Dial‑in phone numbers for participants lacking broadband access.
- Breakout rooms for sub‑group discussions.
- Noise cancellation and high‑definition video for clear communication.
- AI assistance for note‑taking, summarization, and translation.
Future Outlook
As remote work continues to expand, demand for integrated communication solutions is expected to rise. Providers that combine voice, video, and data services within a single platform are likely to capture larger market share. Open‑source options such as Jitsi may grow among organizations prioritizing data sovereignty. Pricing models are expected to remain tiered, with a focus on scalable enterprise plans and affordable small‑business packages. Adoption of AI‑driven features is projected to become standard, enhancing productivity and reducing manual effort in meeting management. Continued investment in security and compliance will remain a priority for all vendors, ensuring that sensitive business conversations remain protected across global networks.
