In a recent move aimed at supporting businesses during the upcoming holiday season, Quo—formerly known as OpenPhone—released a series of short, instructional posts on its blog. The content, posted over a span of twelve days, was designed to give users practical advice on how to manage call volume and customer interactions during the busiest time of year.
Company Background
Quo is a cloud‑based communications platform that offers virtual phone numbers, messaging, and integrated customer service tools to businesses of all sizes. The service has been marketed as a flexible alternative to traditional landlines, allowing companies to maintain a professional presence without the overhead of physical infrastructure.
Structure of the Tip Series
Each post in the series focused on a single setting or feature that could be leveraged to streamline operations. The topics ranged from configuring business hours to deploying automated responses. The posts were concise, typically under three sentences, and included short screenshots to illustrate the steps required to activate each setting.
Key Features Highlighted
Two primary concepts were emphasized across the posts:
Business Hours Configuration
Users were instructed on how to define specific time windows during which calls are routed to live agents. Outside of these intervals, incoming calls can be directed to voicemail or an automated greeting, ensuring that customers are not left without assistance during off‑hours.
Sona: Automated Call Routing
The series introduced a feature named “Sona,” which automates response handling during periods of high demand. Sona can queue calls, play pre‑recorded messages, or route callers to alternative channels such as chat or email, thereby reducing the load on human staff during peak times.
Implications for Small and Medium‑Sized Enterprises
By providing clear guidance on these settings, Quo enables businesses to reduce missed calls and improve customer satisfaction without additional staffing costs. The ability to turn off live call handling during off‑hours also helps prevent employee burnout by limiting interruptions. For companies that rely heavily on phone communication, the automation offered by Sona can be particularly valuable when call volumes spike during holiday sales or promotional campaigns.
Distribution and Reach
The blog posts were shared through Quo’s social‑media channels, including LinkedIn and Twitter, to reach a broader audience. The company also provided a video recap of the series on its social platforms, summarizing the key takeaways. The original article titled “5 new features, unwrapped” was published on Quo’s official blog and is available for reference via the link below.
https://www.quo.com/blog/5-new-features-unwrapped/
Future Outlook
Quo has indicated that it will continue to release updates and guidance on its platform, although no specific timeline for new feature rollouts has been disclosed. Industry observers note that the company’s focus on practical, user‑friendly tips aligns with broader trends in cloud communications, where ease of use and automation are increasingly critical for businesses navigating seasonal demand fluctuations.
